Data Deletion
Last updated: October 23, 2026
How to ask
Email privacy@vaen.cc with the word deletion in the subject line. Tell us which address, phone number or account the data belongs to, so we can find it. You do not need an account, a form or a reason. Asking is enough.
We confirm within a few days and complete the deletion within 30 days. If we cannot delete something, we tell you what and why.
What we delete
Waitlist
Your email address, signup date, language preference, the list and page you signed up on, your referral code, the code of whoever invited you, and the count of people who joined through your link. You can also do this yourself at any time via the unsubscribe link in every email or at vaen.cc/unsubscribe. Unsubscribing stops the emails; a deletion request removes the record.
Messages you send us
Anything you wrote to us by email or through a form, and our replies.
The VÆN Property WhatsApp number is for estate agents and staff of the offices that use VÆN Property. What they send through it (messages, voice notes and photos) we process for their office, which is the controller: a request about it goes to that office. If one reaches us, we refer you to the office and inform the office within three working days; we do not answer it ourselves. If an office has given us the numbers of its agents and staff, a message from any other number we do not keep: we only count it, without the number or the content. Every message passes through WhatsApp, a service of Meta.
Meta login
If you ever signed in to a VÆN application using Facebook, we delete the profile data we received in that exchange. You can also revoke our access yourself from your Facebook settings, under Apps and Websites.
What we keep, and why
Two things survive a deletion request, and both are legal obligations rather than choices. Invoices and the accounting records behind them: Belgian law requires us to keep those for up to ten years. And a minimal record that you asked for deletion, so we can prove we honoured it. That record holds the request and the date, not the data you asked us to remove.
Backups are the other honest caveat. Our backups are encrypted and rotate out on a fixed schedule, so a deleted record can sit in an older backup for a while after we remove it from the live system. Restoring a backup is a last resort, and if we ever have to, we re-apply the deletion requests we have on record. That is the second reason we keep a note that you asked.
Who is responsible
JVA Management BV, Koolmijnlaan 405 bus 1, 3550 Heusden-Zolder, Belgium (KBO 0803.252.842), trading as VÆN, is the data controller, except for data we process for an office (such as the WhatsApp intake above), for which the office is the controller. Privacy contact: privacy@vaen.cc.
Not happy with how we handled your request? You can complain to the Belgian Data Protection Authority (gegevensbeschermingsautoriteit.be).
Your other rights
Deletion is one of six. You can also request access, rectification, restriction and portability, and you can object to processing or withdraw consent. All of it goes to the same address, and all of it is covered in our Privacy Policy.